Virtual Agent Chat

Intelligent Virtual Agent and Intelligent Personal Assistant News and Views

By Amy Stapleton

August 26, 2014

Posted in Intelligent Virtual Agent Vendors, Technology of Virtual Agents by

At the recent SpeechTEK 2014 event, I had an opportunity to speak with Brian Garr, Chief Executive Officer of LinguaSys, a very interesting company in the Natural Language Understanding space. The prevalence of speech-enabled applications and devices has increased exponentially in the past five years. We can talk to our smartphones, our cars, and even our home appliances. Soon we’ll be conversing with social robots like Ubi and Jibo. Speech recognition technology has made vast improvements over the years. We’re also used to typing in text when we want a search engine, an app, or an intelligent assistant to answer a question or help us complete a transaction. But what about natural language understanding technology? All of this incoming language, whether it be spoken or typed, has to be interpreted and understood before we can get back the answers we need.

Our intelligent assistants seem to understand us pretty well when we ask simple questions about the weather or fact-based questions like “what’s the capital of Wyoming?” But can they understand more complex statements? And can they understand them when we use different languages? LinguaSys is a niche player with a unique and very powerful offering that can make intelligent assistants smarter at understanding what we say. In fact, the LinguaSys technology powers many of the smart applications we use today that involve natural language input.

In talking with Garr about the LinguaSys technology, I learned that they have the keys to a veritable gold mine. The gold mine is a proprietary treasure trove of word meanings and semantic relationships that spans thousands of concepts and over 18 languages. The LinguaSys semantic network was built up over years, during which it offered machine translation software. The company’s products still include machine translation, but the same basic technology now enables the seamless translation and understanding of a huge range of possible conversational inputs. How does this work? In the LinguaSys database, word meanings, concepts, and relationships are stored in language neutral, symbolic format. That means the word “rainbow” has the same symbol no matter if the concept is uttered in Japanese, Urdu, or English.

The use case example that Garr used during our discussions was of someone wanting to make a reservation at a hotel that would also accommodate their poodle. A speech recognition engine can probably do a good job at translating the sounds into the right words. But what are the chances that it’ll know that a poodle is dog, which is a domesticated animal, also known as a pet? This type of conceptual understanding is embedded in the LinguaSys system. It would take a monumental amount of work to establish your own comprehensive semantic model to enable you to extract this type of understanding. You might be able to leverage something like Freebase for some applications. But then what happens when you need to start supporting other languages?

The Carabao Linguistic Virtual Machine, as the product offering is called, can basically be plugged into your application to give it an NLU boost. If you leverage the Carabao Linguistic VM for your hotel booking or general reservation system, the system will understand that when someone refers to their poodle, they’re looking for a pet-friendly accommodation.

Garr refers to the LinguaSys products as middleware. You can access the solution via the cloud or from your own on-premise deployment. Based on my understanding of the product set, they can be readily integrated into new or existing applications using industry standard protocols.

I don’t know what the pricing model is for access to the LinguaSys middleware. The solution may not be affordable for smaller companies or independent botmaster types, but I don’t know that for sure. If your product or technology depends on being able to correctly understand language input, and especially if you’re challenged with accepting input in multiple languages, this is a product you’ll likely want to explore.

Wednesday, August 27, 2014

Denny Adams Joins As Director of Worldwide OEM Sales

Visit us in Booth #511 At #SpeechTEK -NYC August 18 – 20

Boca Raton, FL August 14, 2014

LinguaSys, the award winning international provider of Man/Machine Conversational Interfaces (HMI) and human language technologies producing customized multilingual text analytics and Natural Language Understanding software for social, mobile dialogs and big data, today announced that Denny Adams has joined the firm as Director of Worldwide OEM Sales.

An accomplished and dynamic software business development executive with over 25 years of experience in technology sales, management and business development, Adams will focus on strategizing with international business alliance partners to solve problems, identify and develop new markets, drive growth, global market presence and revenue for LinguaSys NLP software. LinguaSys solutions expand global commerce, eradicating language barriers to understand all customers, which is critical to market penetration, personalized service and business success.

“Denny joins us with a wealth of experience, most recently with Aspect/Voxeo, a company well versed in the call center industry, as well as in speech recognition and telecommunications software sales,” said Brian Garr, CEO of LinguaSys. “With his extensive expertise and personal contacts, Denny’s contribution will drive tremendous acceleration on our road to great success.”

Most recently, Adams was Director of Alliances for Aspect Software (formerly Voxeo). He was a Partner at Success With Blue, providing business development consulting to a variety of companies including IBM Partners, telecommunications manufacturers, speech recognition, IVR, CTI, software manufacturers, and startups; Senior Account Director, Strategic Channels for Intervoice/Convergys; Sales Manager/Co Founder/ Partner of eResource, Inc., facilitating sales training programs for IBM and selling customer interaction solutions for speech recognition, speaker biometrics, and touch tone telephony applications; Senior Sales Executive for IBM responsible for selling IBM’s speech, IVR/VRU, CTI, and unified messaging products in the US; and Regional Sales Manager for VoiceSoft Corporation. Adams resides in Florida.

Enterprises are currently engaging customers with LinguaSys NLU solutions in English, Arabic, Chinese (Simplified and Traditional), German, French, Hebrew, Japanese, Malay, Spanish, Pashto, Persian, Portuguese, Russian, Thai, Vietnamese and Urdu. Danish, Finnish, (Bahasa) Indonesian, Korean, Norwegian, Singlish, Swedish, Turkish, Dutch, Italian and Tamil are in progress. Because we convert all languages into a broad assemblage of concepts, each with its own identifier, we uiquely have the ability to create new languages in one third the industry average time with high fidelity, providing multilingual customer engagement in social media, big data, CRM data, mobile applications and call centers. LinguaSys solutions mine content to gain rich actionable consumer insights using sophisticated statistical software to determine sentiment and reveal contextual meaning. LinguaSys was awarded the Frost & Sullivan 2013 North American Early Stage Investment Opportunity Award in the Internet Software and Services Industry.



Thursday, August 14, 2014

LinguaSys primarily satisfies the need to process text in multiple languages – and by multiple we mean English, Arabic, Chinese, German, French, Hebrew, Indonesian, Japanese, Korean, Malay, Spanish, Pashto, Persian, Portuguese, Russian, Thai, Vietnamese, Urdu and others under development. This may well be unique in the world of natural language processing, and is possible because all languages are transformed into a large collection of concepts, each with its own identifier. It is the concepts which link all the languages together. The concept ‘mobile phone’ for example has the same concept number in all languages and is given identifier 26300, along with all variants that mean the same thing – ‘cellular phone’ for example.

Once the dictionary for a language has been created it is then possible to translate and identify terms in virtually any language. Clearly this will be of interest to large organisations that need to consolidate text data from many sources, in many languages. It becomes possible to conduct sentiment analysis globally, and any other form of text analytics relevant to the business. A supplier of information to the hotel and restaurants industry uses LinguaSys to create sentiment analysis from customer data around the world. Government departments and particularly intelligence agencies also use the technology. Global financial services companies also use it for a variety of reasons. In fact any multi-national organisation will have an interest in LinguaSys.

Users can opt to use the cloud based service or host it within their organisation, this latter simply involving the use of an API. Cloud users are charged per core per month.

LinguaSys was formed in March of 2010 by three founders with over thirty years of combined experience in the Human Language Technology Space. Today, LinguaSys has offices in three countries, the US, Germany, and Australia, and the team is located on four continents.

Wednesday, July 30, 2014

Names Laura Tellez Senior Sales Associate for West Coast

BOCA RATON, FL., July 14, 2014 – LinguaSys is leveraging coast-to-coast talent to reach companies investing in human language software for their multilingual customers. LinguaSys, the award winning international provider of human language technologies producing customized multilingual text analytics and Natural Language Processing software, announced today that Laura Tellez has joined the firm as Senior Sales Associate, responsible for U.S. West Coast regional sales to enterprises and SMB’s.

“Laura has a very rich, diverse and impressive background in sales that will help advance our partnerships with companies seeking to enhance their language understanding and analysis capabilities,” said Brian Garr, CEO of LinguaSys. “We’re thrilled to have her work on exciting opportunities in Silicon Valley and the U.S. Western region.”

Prior to joining LinguaSys, Tellez was Sales/Business Development Consultant conducting predictive, social media analytics sales at The Baxley Group; Senior National Ad Sales Manager at LoopNet, Inc.; Senior Sales Manager West Coast at ADTECH U.S.; Digital Ad Sales Manager for;  and Ad Sales Representative,  She received an MBA from Golden Gate University; an MA in Spanish Literature and a BA in Spanish/Business Administration from Bowling Green State University.  She was a Ford Foundation Fellow and the recipient of the Publisher’s Award for sales at USA TODAY and The Washington Post.  Tellez resides in San Francisco. 

Currently offering solutions in more than 21 languages, and able to create new languages cost-effectively, with higher fidelity, in one third of the industry average time, LinguaSys’ semantic and text analytical software for big data and social media enables firms of all sizes to understand their international customers. LinguaSys provides solutions to one of the largest mutual fund and financial companies in the world; one of the largest multinational deposit banks in the world; one of the world’s largest hotel chains; one of the largest mobile network operators in the US; and federal government agencies, among many others. LinguaSys was awarded the Frost & Sullivan 2013 North American Early Stage Investment Opportunity Award in the Internet Software and Services Industry.  

Thursday, July 24, 2014

Names Rocio Valderrama Senior Sales Executive for Latin America

LinguaSys Provides Fast, Cost-Effective Multilingual Multimodal Natural Language User Interfaces (NLUI) in Spanish, Brazilian Portuguese and Over 21 Languages

BOCA RATON, FL., July 9, 2014 – With some of the biggest names in the U.S. already customers, LinguaSys has set its sights on Latin America, and brought on Rocio Valderrama, a highly experienced enterprise technology sales executive to lead the charge. LinguaSys is the award winning international provider of human language technologies producing customized multilingual text analytics, Natural Language Processing, and Natural Language Understanding software.

Valderrama, a Colombian native, joins the firm as Senior Sales Executive, responsible for identifying and opening new market segments throughout Latin America, and working to create relationships with global business partners. 

“Rocio brings extensive experience in international technology sales and a strong contact base in multiple Latin American countries to this new position,” said Brian Garr, CEO of LinguaSys. “We’re excited to have her on our team, and we are excited at the enormous potential for Natural Language Processing and Natural Language Understanding technologies in Latin America.”

Prior to joining LinguaSys, Valderrama was an Account Director at Computer Associates and Sales Executive at Nexsys de Colombia S.A., Colombia. She received a Bachelor’s degree in Computer Science from Universidad Politécnico Grancolombiano. Valderrama resides in Florida.

LinguaSys’ high fidelity semantic and text analytical software solutions enable firms to reach customers across geographies.   LinguaSys cost-effectively adds additional language packages within four months, about one-third the industry average time. A leader in multilingual natural language processing and analytical solutions, LinguaSys was awarded the Frost & Sullivan 2013 North American Early Stage Investment Opportunity Award in the Internet Software and Services Industry.  

About LinguaSys, Inc.

LinguaSys solves human language challenges in Big Data and social media for blue chip clients around the world. Its natural language processing software provides real time multilingual text analysis, sentiment analytics and fast, cost-effective natural language user interfaces (NLUI). The solutions are powered by LinguaSys’ Carabao Linguistic Virtual Machine™, a proprietary interlingual technology, to deliver faster and more accurate results. Designed to be easily customized by clients, the solutions can be used via SaaS or behind the firewall. Headquartered in Boca Raton, FL, LinguaSys is an IBM Business Partner.  @LinguaSys

Wednesday, July 9, 2014

LinguaSys Cited By Techweek100

The Techweek100 identifies South Florida leaders who have a significant impact on business and technology

Wednesday, April 23, 2014

Startup Spotlight: LinguaSys (Miami Herald)

Concept: LinguaSys software allows computers to “understand” human text, making it possible for people to communicate with devices and for companies to extract critical information from vast amounts of text in different languages. Linguasys, an IBM business partner, also provides big data text analytics, for example helping companies understand what customers are saying about them on social media like Twitter or Facebook in multiple languages.

Sunday, February 23, 2014

Frost & Sullivan Names LinguaSys Exceptional Early Stage Investment in the USA

LinguaSys Earns Frost & Sullivan 2013 North American Early Stage Investment Opportunity Award in the Internet Software and Services Industry

Frost & Sullivan has presented LinguaSys, Inc., a leader in multilingual natural language processing and analytical solutions, with its 2013 North American Early Stage Investment Opportunity Award in the Internet Software and Service Industry.

Tuesday, November 19, 2013

LinguaSys CEO Brian Garr Explains How To Generate Understanding From Social Media (Virtual Strategy)

Boca Raton, FL (PRWEB) November 06, 2013

Brian Garr, CEO of LinguaSys, Inc., who previously led IBM efforts in voice and machine translation for a decade, will speak at Miami’s Big Data & Innovation Conference, November 13-14, about using cost effective multilingual technologies to profit by understanding all of your customers on social media.

At Garr’s #BIGDMI Summit session, (11:00 am Wednesday, November 13) attendees will learn about multilingual technologies including cross-lingual search, native language sentiment analysis, native language entity extraction, understanding best practices and identifying which technologies add maximum value for specific searches.

Wednesday, November 6, 2013